Privacy Policy
Effective 9 November 2026
This policy explains how Taylor Group ("we", "us"), a chauffeur service in Dubai, United Arab Emirates, handles personal data in the Taylor Chauffeur app for passengers, the Taylor Driver app for chauffeurs, and our booking services. The apps and the booking platform are developed and run for us by NewGen International Inc., which publishes the apps on the App Store and Google Play.
What we collect
- Account details — name, email address and phone number. Passengers sign in with a one-time code we email to them, or with Google or Apple; chauffeurs sign in with a password, stored only as a secure hash.
- Sign in with Google or Apple — if you choose it, Google or Apple confirms your identity and shares your name and email address with us, and an account identifier for our app. With Apple you may hide your email, and we then receive an Apple relay address instead. We never receive your Google or Apple password. When you delete your account, we also withdraw our app’s access to your Apple ID.
- Bookings and trips — pickup and drop-off addresses, dates and times, flight numbers, vehicle choice, notes you add, prices and trip status.
- Location — passengers: your location only when you choose a pickup point on the map. Chauffeurs: the device location while online or on a trip, so dispatch and the passenger can follow the ride. We do not collect location in the background when a chauffeur is offline.
- Chauffeur documents — photos or scans of the Emirates ID, driving licence and RTA permit, with their numbers and expiry dates, needed to verify that a chauffeur may drive for us, and vehicle inspection photos.
- Payments — card payments are processed by Stripe. Card numbers are entered in Stripe's own payment form and are never stored by us; we keep the payment amount, status and a Stripe reference.
- Device data — a push-notification token so we can send booking and trip updates, and the time you last used the service.
- Fingerprint or face unlock — used only on your device to open the app. Biometric data never leaves your device and we never receive it.
How we use it
- To take bookings, dispatch chauffeurs, carry out trips and let passengers and chauffeurs contact each other about a trip.
- To take payment and keep financial records.
- To verify chauffeurs' identity and licences before they can accept trips.
- To send booking, trip and account notifications.
- To keep the service secure, prevent fraud and meet legal obligations in the UAE.
We do not sell personal data and do not use it for advertising.
Who we share it with
- Your chauffeur or passenger — the name, phone number and pickup details needed for the trip.
- Service providers acting for us: NewGen International Inc. (the apps and the booking platform), Stripe (payments), Google Firebase (push notifications), Google Maps (maps and addresses), Google and Apple (sign-in, when you choose it), Google Workspace (sending sign-in codes and other emails), and our hosting provider.
- Booking partners — if you booked through a partner platform, we exchange the details needed to fulfil that booking with them.
- Authorities — when required by law, for example UAE transport or law-enforcement authorities.
Data is sent over encrypted connections (HTTPS).
How long we keep it
Account data is kept while your account is open. When you delete your account, your name, contact details, saved cards, notification tokens and chauffeur documents are deleted. Trip, booking and payment records are kept without your name or contact details for up to 5 years for accounting and tax purposes.
Your choices and rights
- You can see and correct your details in the app's Profile.
- You can turn off notifications and location access in your phone's settings; some features, such as choosing a pickup on the map or going online as a chauffeur, need them.
- You can delete your account in the app (Profile → Delete account) or at https://admin.taylorchauffeurservice.com/account/delete.
- You can ask us for a copy of your data or raise any privacy question at the contact below.
Children
The service is not meant for anyone under 18, and we do not knowingly collect data from children.
Changes
If we change this policy we will update this page and its date, and tell you in the app if the change is significant.
Contact
Taylor Group
Office 15, P Floor, Oh My Desk Centre, Building 12, BaySquare, Business Bay, Dubai, UAE
Email: office@taylorgroup.ae
Phone: +971 50 425 1040
The apps: NewGen International Inc. · office@newgen.market
Taylor Group · Apps by NewGen International Inc. ·Privacy Policy · Delete your account